Privacy Policy
What we collect, why we hold it, and how long for.
Updated 2 August 2026
What we collect
| Data | Where it comes from |
|---|---|
| Name, email, phone, country | Signup and your account application |
| Date of birth (optional) | Your account application |
| Password | Stored only as a bcrypt hash — never in readable form |
| Payment method, transaction reference, uploaded receipt | Your order, so we can match and confirm a payment |
| Order and trading account records | Created as we process your order |
| Support chat messages | Conversations with our team |
| IP address, browser user agent, session timestamps | Recorded with each login session for security |
We do not collect card details, and we do not run trackers or advertising pixels on this site.
Why we use it
- To create and secure your account, and to keep you signed in.
- To process your order, confirm payment and issue a trading account.
- To answer support enquiries and run live chat.
- To detect fraud, prevent abuse and enforce our trading rules.
- To send service email about your orders and account. We do not send marketing email.
- To meet legal, accounting and record-keeping obligations.
The lawful bases we rely on are performance of our contract with you, our legitimate interest in operating and securing the service, and compliance with legal obligations.
How long we keep it
- Account and order records: for as long as your account is open, and afterwards where we need them for legal or accounting reasons.
- Payment proofs: kept with the order they belong to.
- Login sessions: deleted when they expire or when you sign out.
- Password reset links: one hour, then discarded.
- Support chat: kept so both sides can refer back to the conversation.
Security
- Passwords are hashed with bcrypt and never stored or emailed in readable form.
- Sessions are stored as hashes, so a database copy cannot be replayed as a login.
- Uploaded payment proofs are held outside the public web root and served only to you and our team.
- Traffic is encrypted in transit with TLS.
No system is perfectly secure. If we ever discover a breach affecting your data, we will tell you.
Your rights
Depending on where you live, you may have the right to access a copy of your data, correct it, delete it, restrict or object to how we use it, or receive it in a portable format. Email us and we will respond within one month.
Some data must be kept even after a deletion request where the law requires it — for example financial records relating to a purchase.
Contact
For anything about this policy or your data, email support@genzfunded.com.
Important